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People were offered choices and staff involved people in their care. Risks to people were assessed and staff identified plans to keep people safe. The provider carried out checks to ensure that the environment was safe for people.
The Scottish Care Inspectorate is the official regulator for care services in Scotland. Anchor has almost 60 years of experience of providing care and housing to older people throughout England. As each of our homes are different, the home manager will provide all the information you need around visiting.
What people are saying about Linwood
I was using the bus and I saw some people with uniforms on and was dreaming one day I would be proud to wear one too. I found a role at Linwood in November 2017 which I was so happy as my English was not so excellent but they still gave me that opportunity to work at Linwood. So I had to learn some new words in English to assist me at Linwood such as medical words this are used naturally day to day for most people. Although it was hard for me, but with the help of the team leads, my colleagues and the residents I was able to improve my English.
This meant that whilst there were arrangements in place to manage standards, people were not fully protected against the risks as there was no systematic approach to managing them. We were concerned about the lack of understanding or knowledge of people living at the home by the management team. They were unable to accurately recall the number of people living in the home, for whom DoLS applications had been made or that a person was unwell.
Staffing
People’s legal rights were protected because staff followed the Mental Capacity Act . People told us that the staff who supported them were not always kind or caring. We heard examples of staff being rushed, failing to interact with people or not being kind. We observed instances where staff did not consider how best to protect people’s dignity and where people had made specific requests, they had not been responded to. There was a lack of interaction and staff did not always respond to changes in people’s wellbeing and circumstances.
We recommended that the provider reviews their staff deployment in this area. At Linwood care home, we provide quality 24-hour residential care and specialist care for older people with dementia. At Linwood, activities play an important role and we aim to enhance our residents’ quality of life by providing a varied range of social activities.
CQC Rating for Linwood
Any changes to people’s medicines were prescribed by the person’s GP. People told us, “We are looked after very safely here.” Staff had a good understanding about the signs of abuse, however apart from reporting the incident to their manager; they did not know what to do. There were systems and processes in place to protect people from abuse.
We saw that a number of staff had been responsible for gathering recruitment information which meant that no one had assumed responsibility for ensuring the correct processes had been followed. Whilst staff had a greater understanding about the need to involve people in decisions about their care and gain consent, they lacked a good understanding of the Deprivation of Liberty Safeguards. As a consequence people were not always cared for in the least restrictive way. Linwood is located in the Thames Ditton community close to local amenities and has the benefit of a recent refurbishment.
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There were systems and plans in place to keep people safe in the event of an emergency. Yes, Linwood provides care designed to meet the challenges faced by people living with dementia. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. In times of uncertainty, Anchor is a care provider you can depend on.
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We encourage visits to Linwood so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home. At Linwood our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met. We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers. We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level.
There is often a substantial difference between fees charged to those who can afford the costs themselves and those who receive help from their Local Authority. A majority of homes aim to cater for both, but some target only one or the other. A care home is a residential setting where a number of older people live, usually in single rooms or hotel-style suites, because they need regular or continuous access to care. Housing-with-care developments run by housing associations and local authorities tend to be called ‘extra care’ or ‘independent living’ schemes, and explicitly seek to accommodate people who need daily help.
We have made a recommendation that the provider to make the environment used by people who live with dementia more ‘dementia friendly’. Linwood is a care home that provides personal care for up to 67 people. Since our last inspection, the service had experienced a period of considerable change.
As result the service was rated inadequate overall and this provider was placed into special measures by CQC. As part of this decision, we met with the provider to discuss our concerns. We also issued two Warning Notices which required the provider to take immediate action in relation to staffing levels and the governance of the home. We undertook this focused inspection to check that this action had been taken.
Linwood is located in the Thames Ditton community close to local amenities and has the benefit of a recent refurbishment.
Our website is updated each day to show which of our care homes have vacancies available, as this changes frequently. We currently have several care homes in Thames Ditton with vacancies which can be viewed in the list above, but please check with our care homes directly. Senior managers regularly visited the home to make sure that people and staff were happy. The service worked well with other agencies and services to make sure people received their care in a joined up way.
We observed a number of caring interactions throughout the inspection. People were supported by staff that knew them well and promoted their independence. Staff respected people’s privacy and dignity when providing care to them.
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